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Quick answers
Frequently asked questions
Common questions about compression, originals, iCloud, and purchases.
Does SpacePress delete my originals?
No. Every compression creates a new verified copy. You can only remove the original from Reclaim Space or Compare through an explicit action and the Photos confirmation. The original goes to Recently Deleted.
Why do some files appear “in iCloud”?
When Optimize Storage is enabled, iOS may remove the full original from the device. SpacePress does not download it: the file is identified, badged, and excluded. You can download it manually in Photos and scan again.
I compressed files, but my used storage did not decrease.
That is expected: the original and compressed copy initially coexist. Open Reclaim Space, compare the versions, and remove only the originals you choose. Space is actually freed when Photos completes that deletion.
How do I restore SpacePress Pro?
Open Settings in SpacePress and tap Restore Purchases. Use the same Apple Account that made the purchase. Family Sharing purchases are supported too.
Do my photos leave the iPhone?
No. Scanning and compression happen on device. SpacePress does not upload photos, videos, thumbnails, or scan results.
Direct contact
Tell us what happened
Do not send personal photos or videos. A description, your iPhone model, and iOS version are usually enough.
You can also email [email protected].